Monday, 19 October 2015

Why having a customer support ticketing system is important

Irrespective of the size of the business you have whether large, medium or small. Irrespective of the type of business you hold like manufacturing, supply chain, distribution, delivery, logistics, real estate, hospitality, apps, b2c portals, b2b, consumer goods, services, aggregators etc., one important thing we should never forget is the customer service. Customers are your business partners, it can be before/after the sale or service. Ticketing system plays a great role here. 

Here are few benefits of having a ticketing system in place.

It helps creating a rich association between you and your customer

  • You are creating a climate of letting them know that, you are there to listen to them, always for a better service.
  • Customer satisfaction levels raise and customer loyalty increases.
  • Getting advantage over the competitor and improving the market position.
  • Sense of trust is increased, as you are reachable in a click away.

It will create a huge market place

  • Because of the effective and methodic way you interact with your customers, Loyalty of the customer increases.
  • As customer loyalty increases number of customers attracted by word-of-mouth increases.
  • Your marketing costs are reduced since your loyal customer will visit frequently.
  • By listening to customers, you can find out what else they need and can increase your wings, which can lead to a new product.
  • This can be the differentiating factor between you and your competitors.

customer service is very important to the health of your business. It can take very little effort as much as 2 minutes and 4.99$/month to integrate an effective saas ticketing system with your system, but the benefits it brings with that are priceless.

Happy Customers, Happy You. Happy Ticketing System for you at Evaya desk - integrable saas solutions

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