Monday, 19 October 2015

2 Tips to select SaaS support ticketing system

2 Tips to select SaaS support ticketing system



A Satisfied customer is all you need for your business whether it is small, medium or large. Effective Complaint Redressal is very important for businesses. It could be a costly affair if complaints are not addressed. It just takes few seconds for a customer to switch over to competetors. The means of satisfying your customer is by knowing what they need and actualizing. 
While choosing CRM ticketing here are the 2 tips to look for,

Easily Integrable Ticketing System

What we are paying to get what



Easily Integrable Ticketing System


  • Observe whether Ticketing System is directly accessible from your system, or is it a different system. Select a system which is integrable to your system and be part of your system.
  • Consider many types of integration.
    • Integration to your web system.
    • Integration with your mobile app.
    • Integration with your APIs.
  • Save time and effort by not opting for a support ticketing with elaborate integrations.
  • End customer should land in your system and not to some one else's web page for logging an issue. To get all services, they land into your web page so is for their issues and their resolutions as well.

What we are paying to get what


  • Make no investment in terms of time, effort and money by reinventing the wheel.
  • Ensure that you are paying only for the features you use and not for all other ornamental features.
  • Are you at your advantage?, Check if you have more agents or tickets and what you are paying for.
  • SaaS is pay as you use, so as it should be for the features as well.
    • Pay for what you use, check if you are really paying for the features you are using? Few features may look attractive, but may not be used by the customers but you may end up paying for them all.

Happy Customers, Happy You. Happy Ticketing System for you at www.evayadesk.com Evaya desk - integrable saas solutions


https://evayadesk.com/blogs/2-Tips-to-select-SaaS-support-ticketing-system

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