Monday, 19 October 2015
2 Tips to be a successful support agent
Analyze and acquire knowledge
Investigate, Understand and Analyze the customer issue.
Have pros and cons, solutions handy.
Have two solutions before solving a problem, choose the better one.
Be Empathetic to Customer
Listen to customer.
Get Involved while solving the problem.
Update customer at every stage.
Thank the customer for letting the issue know and getting the system better.
Happy Customers, Happy You. Happy Ticketing System for you at
Evaya desk - integrable saas solutions
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