Monday, 19 October 2015

2 Tips to be a successful support agent

Analyze and acquire knowledge

  • Investigate, Understand and Analyze the customer issue.
  • Have pros and cons, solutions handy.
  • Have two solutions before solving a problem, choose the better one.

Be Empathetic to Customer

  • Listen to customer.
  • Get Involved while solving the problem.
  • Update customer at every stage.
  • Thank the customer for letting the issue know and getting the system better.

Happy Customers, Happy You. Happy Ticketing System for you at Evaya desk - integrable saas solutions

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