Monday, 19 October 2015

Ticketing Software in Mobile, 2 reasons why it is very important

When Customers are using your mobile app for purchasing, Should they have to log into another system to log an issue?. If we are expecting customer to do that, then, we are lagging behind in customer service. 

Customer should get an option in the same app to log issues as well. World is changing fast, and we need to accommodate those changes, that fast. Get Mobile integrable SDK of evayadesk and integrate with your existing app. Two main reasons why you need to have ticketing software app.

Maximum number of sales are happening through mobile Apps


  • Mobile App downloads are more than desktop clicks.
  • More businesses are coming with mobile apps.
  • Sales of smartphones are more than desktops.
  • Many B2C Businesses success is measured in number of App installs.

Easy for customer


  • Easy to Operate.
  • Always available.
  • No need to charge, restart/open laptop, login – They are very handy.
  • User Friendly.

Happy Customers, Happy You. Happy Ticketing System for you at www.evayadesk.com Evaya desk - integrable saas solutions


https://evayadesk.com/blogs/Ticketing-Software-in-Mobile-2-reasons-why-it-is-very-important

Dissatisfied Customer and how to steer

Never React to customer


Do not disagree with the customer or react to their feedback or behavior. Empathize and confirm with the customer. Do not give your personal opinion. Understand their problem from their point of view. Ask yourself once what would you do if you are there in their situation.

Act Swiftly in the matter


Take action immediately, do not desert the dissatisfied customer. Make quick analysis and find the solution as early as possible. In the mean time have the customer contact and keep them posted with the progress, let the customer visualize that you are working on the matter. Do not even let the customer think of taking this into social media.

Respond to customer


Listen to the customer and respond with regard. Have stipulated time for the closure of issue. Escalate the matter to higher authorities in your organizations, and let the big shots of your company respond to them as time progresses. Evaluate customers expectations, needs and respond.


Happy Customers, Happy You. Happy Ticketing System for you at www.evayadesk.com Evaya desk - integrable saas solutions


https://evayadesk.com/blogs/Dissatisfied-Customer-and-how-to-steer

Plenty of reasons to choose evaya desk

Customer Likes it because it is


  • Easy to use.
  • User friendly UI.
  • Unambiguous features.
  • Receive immediate responses.

Agent Likes it because


  • All of them can get logins.
  • All get to track the issues.
  • Respond to customers from any where.
  • Access the information from any device.
  • Email notifications.
  • Simple and smooth workflows.
  • Get reports from anywhere and anytime.

Businesses and Business heads Like it because it is


  • Budget friendly.
  • Unlimited agents.
  • Easy to no Integration(Save Time and Money).
  • All employees have the information handy.
  • Increased customer satisfaction.
  • Reduced response time.
  • Get the reports instantly.


Happy Customers, Happy You. Happy Ticketing System for you at www.evayadesk.com Evaya desk - integrable saas solutions


https://evayadesk.com/blogs/Plenty-of-reasons-to-choose-evaya-desk

Why having unlimited agents in your ticketing system will help your startup

As a startup, you may have relatively less number of employees than an already established business house. Every existing member will be playing multiple roles in your startup. It is very important to have the knowledge of the full business life cycle including the customer support for each of your employee.

Few advantages of having a ticketing system with unlimited agents can be,


  • Every member in the team can have an account as an agent without having to think that you have to pay for each agent.
  • Designers, developers, testers, customer support agents all will get access to the ticketing system and enrich their knowledge.
  • Everyone in the team can collaborate to resolve the customer issues.
  • With in the team, each one is enabled and will be functional to the fullest.
  • Customers are very much delighted as they get the best solution possible with quick turn around time.
  • As a business house you will save a whole lot of money.

Happy Customers, Happy You. Happy Ticketing System for you at www.evayadesk.com Evaya desk - integrable saas solutions


https://evayadesk.com/blogs/why-having-unlimited-agents-in-your-ticketing-system-will-help-your-startup

Why having a customer support ticketing system is important

Irrespective of the size of the business you have whether large, medium or small. Irrespective of the type of business you hold like manufacturing, supply chain, distribution, delivery, logistics, real estate, hospitality, apps, b2c portals, b2b, consumer goods, services, aggregators etc., one important thing we should never forget is the customer service. Customers are your business partners, it can be before/after the sale or service. Ticketing system plays a great role here. 

Here are few benefits of having a ticketing system in place.

It helps creating a rich association between you and your customer


  • You are creating a climate of letting them know that, you are there to listen to them, always for a better service.
  • Customer satisfaction levels raise and customer loyalty increases.
  • Getting advantage over the competitor and improving the market position.
  • Sense of trust is increased, as you are reachable in a click away.

It will create a huge market place



  • Because of the effective and methodic way you interact with your customers, Loyalty of the customer increases.
  • As customer loyalty increases number of customers attracted by word-of-mouth increases.
  • Your marketing costs are reduced since your loyal customer will visit frequently.
  • By listening to customers, you can find out what else they need and can increase your wings, which can lead to a new product.
  • This can be the differentiating factor between you and your competitors.


customer service is very important to the health of your business. It can take very little effort as much as 2 minutes and 4.99$/month to integrate an effective saas ticketing system with your system, but the benefits it brings with that are priceless.



Happy Customers, Happy You. Happy Ticketing System for you at www.evayadesk.com Evaya desk - integrable saas solutions


https://evayadesk.com/blogs/Why-having-a-customer-support-ticketing-system-is-important

2 Tips for great Customer Satisfaction

Promise Optimum and deliver further

Build value by providing solution to the problem




Promise Optimum and deliver further

  • Do not promise less, customers are intelligent they may not turn out.
  • Promise the optimum, value for money should be shown to customer.
  • Deliver little beyond than promised, it can be a product or service or time, which will please customer.
  • See that it is not disproportionate.

Build value by providing solution to customers problem

  • Predict if there can be any problem or risk for the Customer.
  • Be prepared with a solution and have it handy.
  • Convey that you are meant to resolve problems faced by customer.
  • Solve the problem with in stipulated time.

Happy Customers, Happy You. Happy Ticketing System for you at www.evayadesk.com Evaya desk - integrable saas solutions


https://evayadesk.com/blogs/2-Tips-for-great-Customer-Satisfaction

2 Tips to be a successful support agent

Analyze and acquire knowledge


  • Investigate, Understand and Analyze the customer issue.
  • Have pros and cons, solutions handy.
  • Have two solutions before solving a problem, choose the better one.

Be Empathetic to Customer


  • Listen to customer.
  • Get Involved while solving the problem.
  • Update customer at every stage.
  • Thank the customer for letting the issue know and getting the system better.

Happy Customers, Happy You. Happy Ticketing System for you at www.evayadesk.com Evaya desk - integrable saas solutions


https://evayadesk.com/blogs/2-Tips-to-be-a-successful-support-agent